Tools for facing tough times: a set of alternatives for business organizations
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Abstract
Business organizations face a challenging contemporary environment of increasing difficulties, made more complex by externalities such as COVID-19. Given this, it is necessary to have dynamic tools, consistent with the dynamics of the environment and that enable organizational resilience. Finding in Administrative Sciences a source of tools to face reluctant times. Given this, this research seeks to report tools cited by the literature as effective that enable institutions to have reference means to face robust complications. The research design applied was of an exploratory type carried out through a literature review in databases of high-impact and open access scientific articles. Process management and technology were determined as means of high appreciation by business organizations. Consolidated administrative schemes, such as process management, and technological applications, including: artificial intelligence and digitalization, are established as tools to effectively exercise organizational resilience since they allow business management to be operationalized with a high probability of success during difficult times.
Keywords: resilience, business organizations, administration, technology,
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